Terms & Conditions
Lets Get A Gift is the Trading name of DDLF Ltd Company Number 12732520
Orders and Contract
Your order for goods is accepted and a contract is formed between DDLF Ltd and when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by DDLF Ltd, nor at the point in time that you receive an email from Lets Get a Gift acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Lets Get a Gift, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading Exceptions To The Return Policy. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, DDLF Ltd shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Letsgetagift.com will be charged the day the goods are despatched.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts and personalised goods), fresh flowers, perishable food items, audio or DVD recordings, computer software and games, toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the contact us form on the website within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.
Our standard courier delivery charge to home is available on checkout per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 12 midnight. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Lets Get a Gift will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at a higher rate. Weekend delivery may be available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers & plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Our standard courier delivery charge to home is available at checkout per order for one person delivery items. Items requiring 2 person delivery are charged at different amount per delivery. Additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver fresh flowers and plants, wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Next Day Delivery- Excluded Post Codes
The next day delivery service applies to most orders placed before 12 Midnight. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to fresh flowers & plants, fresh food items, some wine & spirits, , Gift Cards, Art 2 Order, personalised items or items made to order, Gift Experiences, fitted bedrooms by Hammonds, or Beaverbrook products. Domestic Appliances can be delivered next day, but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.
Next Day Delivery is not available in the following postcodes (subject to change):
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. 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PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.
If the whole order for which Delivery has been charged is returned, the charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (begining on the day after you receive the goods).
Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order.
Delivery to Alternate Address
This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Edit Address' option. You must sign into your Lets Get a Gift Account with your password to use this feature. After the new address details have been entered we may ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address . In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.
Free Delivery Offers
Free delivery offers are subject to availability and are NOT applicable to some wines & spirits, Gift Cards, personalised gifts, eGiftcards, domestic appliances, Gift Experiences, selected large home items. Free delivery and other offer codes remain the property of DDLF Ltd, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Returns & Refunds
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by DDLF Ltd from your home are charged at £2 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you return the whole order the delivery charge may be refunded.
Using Hermes Parcel Shop to Return an Order
Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note, if Hermes were used. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. If you paid for the order by credit/debit card, any charges will be deducted from your refund.
Returns by Post
To return by post email firstname.lastname@example.org or use our 'Contact Us' form to request a returns label, then take to your nearest Post Office.
Exceptions to the Returns Policy
The following exceptions apply to our returns policy. We cannot accept any returns through our airport or Fabled stores. . We are unable to accept the return items delivered by 2 person delivery, personalised items (for how to return these see separate heading), No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Ways to Pay
See below for all the methods we accept for payment of purchases from Lets Get a Gift.
- All major credit and debit cards
- Lets Get a Gift gift cards and e-vouchers
- Google Pay/Apple Pay
The taking of payment from you by DDLF Ltd under any of the means set out above does not indicate that a contract has been formed between you and DDLF Ltd. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Lets Get a Gift.
If you do have a complaint please write to DDLF Ltd, 3 Trihornek, Redruth, Cornwall TR15 3BY, email email@example.com or use the Contact Us form on the website. DDLF Ltd welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
You may be entitled to refer your complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk
All Other Complaints
You have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following email address when asked for the trader’s email address when completing the form: DDLFonline@outlook.com
Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions. If our order is faulty in any way, please contact us.
As all personalised items are custom-made to order, cancellation is not possible after the order has been placed and accepted. personalised items are custom-made and may only be returned if faulty or not as described.
Personalised Items - Under the Consumer Rights Act 2015, you have the right to cancel orders containing only unpersonalised items within a period of 14 days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For full details of your rights under the Consumer Regulations, please contact your Citizens' Advice Bureau or a solicitor.
If you wish to arrange for goods to be returned, please contact us quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.
If goods are received damaged, please notify our customer services as soon as possible after receipt. Damaged product and packaging must be retained in case inspection is requested by our carriers.
Availability and Deliverability
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.
Descriptions of goods and services are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.
The images used on the Lets Get a Gift website are the property of Lets Get a Gift or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.\
The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge.
Product dimensions, weights, colours & specifications
It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the main item only.
Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.
Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.
Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the Item.
There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 14 days as per the Consumer Rights Act 2015.
These terms and conditions set out the basis on which you can use our website and place orders for items from Lets Get a Gift. To register on the site and to place orders with Lets Get a Giftyou must be aged 18 or over and a UK resident. By ordering goods from us you are deemed to have understood and accepted these terms. The supplier of the goods featured is Lets Get a Gift, a trading name of DDLF Limited (“DDLF Ltd”, "Lets Get a Gift" “we”, or “us”). Registered Office: 3 Trihornek, Redruth, Cornwall TR15 3BY. Registered company number: 12732520 (England and Wales). You may contact us at this address or by email through the help section on our website. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes.
If you have an order query please email us at firstname.lastname@example.org or use our Contact Us form.
By submitting any content to Lets Get a Gift, you represent and warrant that:
You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, trademark, or privacy;
That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant DDLF Ltd a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Lets Get a Gift are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of DDLF Ltd, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Lets Get a Gift and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.